Elevating Travel, One Lounge at a Time

LoungePair transforms the airport experience, making premium lounges accessible to every traveller, not just the privileged few. Whether you're chasing a quiet moment before a long flight or just a decent coffee and Wi-Fi, we believe comfort at the airport should be within easy reach.

What began with a simple act of kindness—sharing lounge access with a stranger at Hong Kong International Airport—has grown into a global platform that helps thousands of travellers enjoy more relaxed, more connected journeys.

The LoungePair Difference

Our approach is built on simplicity and transparency:

  • Partner with airport lounges around the world 

  • Provide flexible walk-up access

  • Instant pass use with no advance reservation

  • Transparent pricing in many currencies

We believe in

Comfort for every journey
Transparency in choice
Innovation in access
A community of sharing

Meet the Team

We're not your typical travel tech company. LoungePair started because we believed airport lounge access shouldn't be a confusing maze of credit cards and memberships.

From product design to partner relationships, we're united by a shared belief that great travel experiences are worth chasing at every step of the journey.

We’ve worked in airlines, loyalty, startups, and travel tech. But more importantly, we’ve spent enough time in airports to know what makes the difference between a stressful layover and a smooth connection.

We operate lean, move quickly, and build what we want to use ourselves. Whether it’s developing new ways to access lounges, refining our customer experience, or expanding our network of partners, we’re focused on one thing: helping more travellers enjoy better journeys.

Daniel Kinnoch

Daniel Kinnoch

CEO & Co-Founder

Daniel co-founded LoungePair to solve a problem he'd faced too many times: finding decent airport lounge access without jumping through hoops. He leads our partnerships and business development—from negotiating with lounge operators and suppliers to building relationships with airlines and travel brands who want to offer their customers better airport experiences. Before LoungePair, he was a Managing Editor at Point Hacks, so he's been deep in the lounge access world for years. He's probably in a lounge right now.

Todd Heslin

Todd Heslin

CTO & Co-Founder

Todd built LoungePair's platform from the ground up and continues to lead our technical vision. He's the reason you can book a lounge in 60 seconds flat. Before LoungePair, he was the developer behind Point Hacks, building and maintaining the entire platform. A long-time travel hacker with a thing for data, he's always looking for ways to optimise how people travel—whether that's lounge access or getting into a Porsche for the weekend.

Keith Mason

Keith Mason

Head of Product

Keith works to shape the direction of LoungePair's platform for customers and our team. He's focused on making the right lounge easy to find, our passes to use, and ensure that customers want to keep coming back. Before LoungePair, he founded and ran Point Hacks in Australia, has worked with a number of travel startups and in Digital Media.

Steven Ang

Steven Ang

Head of Operations

Steven makes sure everything actually works behind the scenes. From lounge partnerships to customer support, he's the person ensuring your booking goes smoothly every single time. With over a decade of operations experience, he keeps LoungePair running seamlessly while constantly finding ways to make things work better. Outside of work, he enjoys exploring new food spots and spending time with his family in the highlands south of Manila. He’s always planning his next adventure, with wife and kids in tow!

Herdani Vita

Herdani Vita

Operations Coordinator

Vita supports our operations team and is often the person solving customer issues before you even notice them. She helps to keep workflows smooth, organized and customers happy. Off the clock, you'll find her modeling, crafting Gunpla, or wrangling her three cats. She believes every trip pairs best with coffee - and sometimes wine.

Matt Moffitt

Matt Moffitt

Content

Matt has spent over a decade in the lounge access and travel rewards world, most recently leading the Credit Cards team at The Points Guy and managing editorial at Point Hacks. He knows airline loyalty programmes, premium cabins, and lounge access rules inside out—which makes him dangerously good at helping people travel better. Originally from Sydney, he won the US Diversity Visa Lottery, spent a decade in Austin, and now calls Valencia home. His favourite lounge? Cathay Pacific's The Pier First Class in Hong Kong. Sorry, we don't sell that one.

Michaela Kinnoch

Michaela Kinnoch

Content

Michaela keeps our content engine running, from social media to email campaigns. She has a knack for turning the chaos of airport lounges into clean, easy-to-follow guides, so travellers can explore lounges (and dream about their next trip) before they even pack a bag. She spends her off-hours between books, virtual worlds, paint, yarn, and the calming tones of her tongue drum.

Tyler Dikman

Tyler Dikman

Advisor

Tyler is a serial entrepreneur with a focus on premium travel experiences. He founded LoungeBuddy, the world’s leading airport lounge booking platform, and led it as Cofounder and CEO until its acquisition by American Express in 2019. Following the acquisition, he served as Vice President of Global Premium Products and Benefits at AMEX, where he integrated the LoungeBuddy business and shaped the future of premium traveler experiences for card members worldwide. He currently advises entrepreneurs building high-growth businesses. Tyler brings extensive expertise in leadership, marketing, and strategy to the team.  Tyler is a travel enthusiast who has flown over 3 million miles and visited nearly 100 countries.

Craig Shaw

Craig Shaw

Advisor

Craig has spent over two decades on both sides of the lounge business—as VP of Airport Services and Head of Lounges for Swissport in Asia-Pacific, where he led Aspire's expansion into Australia and Japan; and as an Airport CEO and COO of several domestic and international airports. He knows how lounges perform, their connection to airport operations, and how deals get structured to bring these together along with airlines and passengers. Craig has been instrumental in opening doors and helping us navigate lounge partnerships. When he's not running airports, he's usually surfing.

Need help from us?

We're here to make your travel experience as smooth as possible. Whether you have a question, hit a snag, or just want to understand how LoungePair works, we're ready to help.

Common Questions

Check our LoungePair Pass FAQs for quick answers to the most common questions, including:

  • How to buy a lounge Pass

  • What happens if your plans change

  • Details about LoungePair Plus membership benefits

View FAQs

Contact Support

Can't find what you're looking for? Reach out to our support team — we aim to respond quickly, especially for LoungePair+ members.

Open a Support Ticket

Lounge not what you expected?

We back our service at all times. If your lounge experience falls short, let us know and we'll make it right.

Reach Out to Us

Manage Your Account

Update your details, view past Passes, or check your Rewards Passport balance from your dashboard after logging in.

Go to Dashboard

We're travellers too — so we understand the value of clear, timely support.

Don't hesitate to get in touch.