Terms of Use

Last Updated 25 December 2022.

 

We know that most terms of use are written in legalese that are hard to understand and even harder to get through. That's why we decided to keep things simple and straightforward with a list of bullet points that cover the key points you need to know when using LoungePair. No jargon, no confusion – just the facts.

So, without further ado, here's what you need to know:

General

  • By using LoungePair (also referred to as "we", "us", or "our"), our users (also referred to as "you" or "your") agree to be bound by these terms of use (“Terms”). If you do not agree to be bound by all of these Terms, then please do not access or use our website or services.

  • We may update these Terms from time to time. Whenever we make a significant change to our policies, we will also announce them on our blog or via email. However regardless of the change, you are always agreeing to abide by our current Terms, whatever they are.

  • If you violate any of these Terms, we may terminate your use of LoungePair.

  • You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

    Bids for Lounge Access

  • If you place a bid for lounge access through LoungePair, we cannot guarantee that your bid will be accepted by the airport lounge operator or that you will be able to access the lounge at the price you have offered. If your bid is not accepted, we will try to offer you alternative benefits, such as an airport restaurant or dining deal, but we cannot guarantee the availability of these offers. Please note that the acceptance of bids and the availability of alternative benefits is at the discretion of the airport lounge operator and LoungePair has no control over these decisions.

    Purchase of Lounge Access

  • If you purchase lounge access, we cannot guarantee that it will be available, nor that you will get access for the price you’ve paid. If we cannot provide you with access to the lounge, we will try to offer you a similar benefit or refund the cost of your purchase.

    Intellectual Property

  • All content on our website, including text, graphics, logos, images, and software, is the property of LoungePair or its licensors and is protected by copyright and other intellectual property laws. You are not allowed to use any of this content for commercial purposes without the express written consent of LoungePair.

    Disclaimer of Warranties

  • We do not guarantee the accuracy, completeness, or reliability of the information on our website. We are also not responsible for any errors or omissions on the website, or for any damages or losses that may arise from the use of the website or the reliance on any information contained on the website.

    Limitation of Liability

  • LoungePair will not be liable for any damages or losses that may arise from the use of its website or the reliance on any information contained on the website. This includes, but is not limited to, indirect, incidental, consequential, special, or punitive damages. LoungePair will also not be liable for any loss or damage arising from the failure of its website or services to operate as intended, including website downtime or unavailability. By using LoungePair, you acknowledge and agree that you are using our website and services at your own risk and waive any claims for damages or losses that may arise from your use of our website or services. While LoungePair will make efforts to address any issues that may arise, we cannot guarantee that all problems will be resolved to your satisfaction.

    Indemnification

  • By using LoungePair, you agree to indemnify and hold LoungePair and its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the website, your violation of these terms of use, or your infringement of any intellectual property rights.

    Governing Law

  • These terms of use and any disputes arising out of or in connection with these terms of use will be governed by the laws of New Zealand. The courts of New Zealand will have jurisdiction over any such disputes. In the event of a dispute, LoungePair and yourself will first attempt to resolve the dispute through methods such as mediation or arbitration, before resorting to court proceedings.

    Miscellaneous

  • These terms of use constitute the entire agreement between LoungePair and the user and supersede any prior agreements or understandings, whether written or oral. LoungePair reserves the right to amend these terms of use at any time, and any such amendments will be effective upon posting on the website. If any provision of these terms of use is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Disputes arising out of or in connection with these terms of use shall be resolved by the courts of New Zealand, with a preference for dispute resolution methods such as mediation or arbitration.

If you have any questions or concerns about these Terms, please contact our Support team.