LoungePair Prebook Terms
Effective: 8 September 2026
These Prebook Terms form part of, and should be read together with, the LoungePair General Terms of Use and the Refund and Cancellation Policy. Capitalized terms not defined here have the meaning given in the General Terms of Use.
1. What Prebook Is
“Prebook” is a LoungePair feature that lets you book lounge access for a specific date and time window in advance. Unlike a standard pass, a Prebook holds your spot at a specific lounge for a specific time, and is subject to the rules set out below.
2. Booking and Confirmation
2.1. To make a Prebook, you select a lounge, a date, and a time window at the point of purchase, before payment is collected. Time windows are typically 30 minutes long; the windows available depend on the lounge.
2.2. Your Prebook is confirmed when you receive a confirmation email or in-app notification from LoungePair containing your booking reference and time window. Until that confirmation is issued, your booking is not guaranteed.
2.3. You must arrive at the lounge within the confirmed time window. Late arrivals may be admitted at the lounge’s discretion but are not guaranteed entry.
2.4. Upgrading an existing pass. Where the option is offered, you may convert an existing standard pass for a lounge into a Prebook by selecting a date and time window and paying any applicable difference. Once converted, the pass is a Prebook and these Prebook Terms — including the cancellation rules in section 4 — apply to it.
3. Modifications
3.1. You can modify the date or time of your Prebook free of charge up to 24 hours before the start of your confirmed time window, subject to availability.
3.2. Modifications within 24 hours of the confirmed time window are not permitted, unless we agree otherwise in writing or unless required by applicable law.
3.3. Where the option is available in your LoungePair account, you can modify your Prebook there. Otherwise, contact our support team at support@loungepair.com and we will make the change for you, subject to sections 3.1 and 3.2.
4. Cancellations
Prebook passes are fully flexible until 24 hours before your confirmed time window, at no additional cost. The FlexiPass product does not apply to Prebook passes and is not required.
4.1. More than 24 hours before your confirmed time window: you may cancel free of charge. The pass value is refunded to your wallet, or to your original payment method on request, in accordance with the Refund and Cancellation Policy.
4.2. Within 24 hours of your confirmed time window: cancellations are not permitted, and the pass is forfeited. No refund is due, except as set out in section 5 below or as required by applicable consumer protection law.
5. When We’ll Refund Inside the 24-Hour Window
We’ll refund a Prebook pass inside the 24-hour cancellation window in the following circumstances:
5.1. Lounge unable to admit you for reasons within the lounge’s control — for example, the lounge is closed when it should be open, the lounge is at capacity and turns you away despite a valid Prebook, or the lounge fails to honor the booking. Cash refund to your original payment method, in accordance with the Refund and Cancellation Policy. We reserve the right to independently verify the denial with the lounge before issuing a refund.
5.2. LoungePair platform failure — for example, your booking confirmation was not delivered or contained an error. Refund or alternative arrangement at our discretion.
5.3. Force majeure event affecting your travel — for example, flight cancellation, airport closure, severe weather, or natural disaster preventing you from reaching the airport. We will assess these case-by-case. Where reasonable, we will offer wallet credit equivalent to the pass value, valid for 12 months, on production of supporting evidence (for example, an airline cancellation notice).
5.4. Where required by the consumer protection law of your country of residence that cannot be excluded by contract.
6. No-Show
If you do not arrive at the lounge within your confirmed time window and have not canceled or modified your Prebook in advance, your Prebook will be marked as a “no-show” and the pass is forfeited. No refund is due, except in the circumstances set out in section 5.
7. Changes by the Lounge
Lounges occasionally change their hours, operations, or availability. Where a lounge advises us of a change that affects your confirmed Prebook (for example, a temporary closure), we will:
7.1. notify you as soon as reasonably possible;
7.2. offer you the option to rebook for an alternative time window, where one is available; and
7.3. failing that, refund the pass value to your wallet, or to your original payment method on request.
8. Capacity Limits
8.1. Prebook capacity is finite. Once a window is fully booked, no further Prebooks are accepted for that window.
8.2. We reserve the right to limit the number of Prebooks per user, per booking, or per time window, including for fairness or anti-abuse reasons.
9. Prebooks Issued Through Third Parties
If your Prebook was facilitated by, or issued in connection with, a third party (for example, an airline or travel partner), additional terms set by that third party may apply. Where they conflict with these Prebook Terms, the more user-favorable terms prevail unless the third party’s terms expressly override.
10. Statutory Rights
Nothing in these Prebook Terms limits any rights you have under the consumer protection law of your country of residence that cannot be excluded by contract.
11. Changes to These Terms
We may update these Prebook Terms from time to time. The “Effective” date at the top of this document indicates when the current version took effect. Material changes will be communicated as described in section 1 of the General Terms of Use.
Contact
For any questions about a Prebook, please contact us at support@loungepair.com.