Daily, 04:00–20:00
Times are local to the airport.
My Lounge brings you lounging without the formality, in a loft-style setting. Perfect for the laidback traveller, offering something a little different when it comes to lounging.
Enjoy a complimentary hot and cold grazing menu, with a selection of refreshing beverages and speciality teas and coffees, plus all the comforts of the lounge to get your trip off to a great start.
Once through security, follow signs for airport lounges and 'My Lounge'. You'll find the lounge on the left as you enter the lounge pavilion.
Answers to the most common questions about buying LoungePair Lounge Passes.
Lounge access at My Lounge in London starts from £31 GBP per person (about $40 USD / €36 EUR).
With each pass, you receive access to a specific airport lounge to work or relax in before your flight. Most lounges offer Wi-Fi, food, drinks, and other amenities which vary by lounge, in a quiet environment away from the busy terminal. LoungePair+ members may enjoy additional benefits or discounts on passes.
Once you buy a pass, simply add the traveler's name to activate it. You'll also receive a confirmation email with a link to your pass. To get into the lounge, show the QR code on your activated LoungePair pass and the boarding pass for your flight at the entrance. You can use your pass any time during the lounge's operating hours for the duration specified. See our guide to using a LoungePair pass for more information.
Yes, your pass is issued as soon as you pay and enter the traveler's name. It can be used right away if you are within the lounge's permitted entry window before your flight and the lounge is open. No advance booking or time selection is generally required.
Lounge entry is only permitted within the time period covered by your pass, counted back from your scheduled flight departure time, in accordance with the lounge's entry rules.
Our passes are ideal for travelers who need ultimate flexibility. There's no need to select a date or time when you purchase. You can use your pass any time within its validity period (usually up to 6 months from the date of purchase). Plus, if you're unable to use it yourself, you can give it to someone else. For a small additional fee, you can also choose to purchase a FlexiPass which is fully refundable (this add-on is free for LoungePair+ members).
Children under 2 years old can enter most lounges free of charge without a pass. Children aged 2 and over will usually require a full-price pass, unless otherwise specified in the lounge listing above. Some lounges may offer special rates or age exemptions - you can check these details on the specific lounge's page. For complete details about traveling with children, visit our support centre.
Yes. Unaccompanied minors are not generally permitted to enter airport lounges. A small number of lounges may also refuse entry to guests below the legal drinking age, even when traveling with a parent or guardian, due to local alcohol licensing laws. In some destinations (including parts of Canada), this legal age is 19. Age rules vary by lounge and location, so please check the lounge-specific entry details above before purchase.
Yes. You can buy multiple Lounge Passes in one order, and each guest gets their own voucher to present at the lounge. For groups of 9 or more, most lounges need advance notice so they can manage capacity on the day. Before buying, email us at support@loungepair.com with your travel date, time, flight number and group size, and we'll confirm arrangements with the lounge for you. Group bookings made without prior confirmation may be subject to lounge approval on the day, and our refund policy applies to those passes.
Most airport lounge operators do not allow passengers to bring pets with them into the lounge, except for registered support animals (such as guide dogs). However, a small number of lounges that specifically designate themselves as being pet-friendly do allow pets and offer pet areas.
Absolutely. We use industry-standard encryption and comply with all PCI-DSS requirements to ensure that your personal and payment information is kept secure at all times.
We offer different types of passes to suit various needs:
Standard passes are non-refundable but offer the flexibility to be used any time within their validity period.
A FlexiPass can be cancelled for a full refund or credit if unused and within the expiry date.
LoungePair+ members get a FlexiPass with every purchase, without needing to pay for the FlexiPass add-on.
Choose the option that best suits your travel needs!
On rare occasions, lounges may reach capacity. We guarantee your pass can be used during lounge opening hours, so if you encounter any capacity issues, please contact our support team for assistance.
If you have any issues or concerns during your lounge visit and don't want to proceed with using the lounge after checking in, please approach the reception staff to raise your concerns. If you haven't yet used any of the lounge facilities, these staff may be able to request for your lounge pass redemption to be reversed. Otherwise, your pass will be considered used and is no longer eligible for a refund.
LoungePair+ members have access to our Lounge Satisfaction Guarantee.
No. A lounge pass entitles you to enter the lounge up to the maximum stay duration, but you aren't entitled to a partial refund if you choose to stay for less time.
Entering your payment details confirms your purchase and secures your pass or membership. For LoungePair+ members, this may also be used for seamless future purchases or membership renewals.
LoungePair+ is our premium membership program. You do not require any membership to buy a lounge pass from us. However, by choosing to subscribe to LoungePair+, you can access exclusive benefits such as discounted passes, priority access, and enhanced flexibility. Visit our LoungePair+ page to learn more about membership benefits.
As a LoungePair+ member, you may be entitled to discounted companion passes during your membership. This exclusive benefit allows you to purchase a LoungePair Pass for a friend, family member, or colleague at a 50% discount. To use your companion discount:
Sign in to your LoungePair+ account.
Navigate to the lounge you wish to purchase.
On the purchase page for a lounge, select a quantity of two or more passes. This will automatically display the companion pass discount option.
Select the companion pass discount option to apply the 50% discount to one of the passes.
Complete your purchase, and you'll receive a confirmation email with a link to the QR codes for both your full-price pass(es) and your discounted companion pass.
Our customer service team is happy to help. Contact us here for any further inquiries about passes, memberships, or specific lounge information. Open a new support ticket.
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