Our customer service team is happy to help. Contact us here for any further inquiries about bookings or specific lounge information. Open a new support ticket.

","question","Have more questions?","sub_context",[241],"pre_booking","

Our customer service team is happy to help. Contact us here for any further inquiries about passes, memberships, or specific lounge information. Open a new support ticket.

",[244],"flexible","How do I use my LoungePair+ Companion Discount?",[244],"

As a LoungePair+ member, you may be entitled to discounted companion passes during your membership. This exclusive benefit allows you to purchase a LoungePair Pass for a friend, family member, or colleague at a 50% discount. To use your companion discount:

Sign in to your LoungePair+ account.
Navigate to the lounge you wish to purchase.
On the purchase page for a lounge, select a quantity of two or more passes. This will automatically display the companion pass discount option.
Select the companion pass discount option to apply the 50% discount to one of the passes.
Complete your purchase, and you'll receive a confirmation email with a link to the QR codes for both your full-price pass(es) and your discounted companion pass.

","

LoungePair+ is our premium membership program. You do not require any membership to buy a lounge pass from us. However, by choosing to subscribe to LoungePair+, you can access exclusive benefits such as discounted passes, priority access, and enhanced flexibility. Visit our LoungePair+ page to learn more about membership benefits.

","What is LoungePair+?",[244],"

Entering your payment details confirms your purchase and secures your pass or membership. For LoungePair+ members, this may also be used for seamless future purchases or membership renewals.

","Why do I need to enter my card details when clicking 'Buy Now'?",[244],"

On rare occasions, lounges may reach capacity. We guarantee your pass can be used during lounge opening hours, so if you encounter any capacity issues, please contact our support team for assistance.

","What if a lounge is full when I arrive?",[244],"

Pre-booked lounge visits can be cancelled up to 24 hours before your scheduled visit for a full refund. Cancellations made within 24 hours of the visit are non-refundable. Changes to the visit date are not supported, please cancel and rebook if you need a different date.

","Can I cancel or change my booking?",[241],"

We offer different types of passes to suit various needs:

Standard passes are non-refundable but offer the flexibility to be used any time within their validity period.
A FlexiPass can be cancelled for a full refund or credit if unused and within the expiry date.
LoungePair+ members get a FlexiPass with every purchase, without needing to pay for the FlexiPass add-on.

Choose the option that best suits your travel needs!

",[244],"

Absolutely. We use industry-standard encryption and comply with all PCI-DSS requirements to ensure that your personal and payment information is kept secure at all times.

","Is my payment secure?",[241],"

Absolutely. We use industry-standard encryption and comply with all PCI-DSS requirements to ensure that your personal and payment information is kept secure at all times, whether you're purchasing a single pass or a LoungePair+ membership.

",[244],"

Most airport lounge operators do not allow passengers to bring pets with them into the lounge, except for registered support animals (such as guide dogs). However, a small number of lounges that specifically designate themselves as being pet-friendly do allow pets and offer pet areas.

","Are pets allowed in airport lounges?",[244],"Can underage guests be refused lounge entry?",[244,241],"

Yes. Unaccompanied minors are not generally permitted to enter airport lounges. A small number of lounges may also refuse entry to guests below the legal drinking age, even when traveling with a parent or guardian, due to local alcohol licensing laws. In some destinations (including parts of Canada), this legal age is 19. Age rules vary by lounge and location, so please check the lounge-specific entry details above before purchase.

","

Children under 2 years old can enter lounges free of charge without a pass. Children aged 2 and over require a full-price pass, unless otherwise specified in the lounge listing above. Some lounges may offer special rates or age exemptions - you can check these details on the specific lounge's page. For complete details about traveling with children, visit our support centre.

","Do children need a LoungePair Lounge Pass?",[244],[241],"

After payment, you must activate your pass by entering the passenger name before your visit. Without activation, you will not receive a QR code and will not be able to enter the lounge. Be sure to activate promptly after purchase.

","What happens if I don't activate my pass?","

After payment, you will need to activate your pass by entering the passenger name. You will then receive a QR code. Present this QR code at the lounge entrance on the day of your visit, along with the boarding pass for your flight. A link to your booking is also sent to you by email.

","What do I show at the lounge?",[241],"How does the booking process work?",[241],"

Booking your lounge visit is simple:

Select your visit date and the number of guests.
Complete your payment to secure the booking.
Activate your pass by entering the passenger name for each guest.
Present your QR code at the lounge entrance on the day of your visit.

","

Our passes are ideal for travelers who need ultimate flexibility. There's no need to select a date or time when you purchase. You can use your pass any time within its validity period (usually up to 6 months from the date of purchase). Plus, if you're unable to use it yourself, you can give it to someone else. For a small additional fee, you can also choose to purchase a FlexiPass which is fully refundable (this add-on is free for LoungePair+ members).

","What makes the LoungePair Pass flexible?",[244],"

Lounge entry is only permitted within the time period covered by your pass, counted back from your scheduled flight departure time, in accordance with the lounge's entry rules.

","When can I enter the lounge?",[244],"

Yes, your pass is issued as soon as you pay and enter the traveler's name. It can be used right away if you are within the lounge's permitted entry window before your flight and the lounge is open. No advance booking or time selection is generally required.

","Can I use my LoungePair Lounge Pass immediately?",[244],"

Once you buy a pass, simply add the traveler's name to activate it. You'll also receive a confirmation email with a link to your pass. To get into the lounge, show the QR code on your activated LoungePair pass and the boarding pass for your flight at the entrance. You can use your pass any time during the lounge's operating hours for the duration specified. See our guide to using a LoungePair pass for more information.

","How does a LoungePair Lounge Pass work?",[244],[241],"

With each booking, you receive a reserved slot at the lounge for your selected date. Most lounges offer Wi-Fi, food, drinks, and other amenities which vary by lounge, in a quiet environment away from the busy terminal.

","What exactly do I get with a lounge booking?","What exactly do I get with a LoungePair Lounge Pass?",[244],"

With each pass, you receive access to a specific airport lounge to work or relax in before your flight. Most lounges offer Wi-Fi, food, drinks, and other amenities which vary by lounge, in a quiet environment away from the busy terminal. LoungePair+ members may enjoy additional benefits or discounts on passes.

",[],{"_307":308,"_309":310,"_311":312},{"_182":183,"_184":30,"_175":176,"_42":172,"_93":177,"_178":179,"_173":174,"_180":181},[],"maps_url","https://maps.google.com/?cid=17798521915779953835&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA","place_id","ChIJ9_BoJNnleRkRq7QRvWENAfc","website","https://www.malabar-group.com/","purchaseCurrencies",[102,113,118,101,119,106,111,115,127,104,123,97,99,131,108,110,129,121,116,30,125,133],"subscription",{"_317":318,"_83":319},"currencies",[127,99,118,119,115,104,97,108,121,30,102,113,101],{"_127":320,"_99":321,"_118":322,"_119":323,"_115":324,"_104":325,"_97":326,"_108":327,"_121":328,"_30":329,"_102":330,"_113":331,"_101":332},75,7999,139,699,89,799,13999,159,129,99,359,149,79,"url",["U","https://www.loungepair.com/at/KWZ/kolwezi-airport-malabar-business-travel-sarl/"],"env","production","host","https://www.loungepair.com","tenant",{"_93":376,"_377":186,"_378":379,"_380":381,"_382":383,"_384":-7},"account","impersonatedBy","hasActiveSubscription","locales","locale","en","locationCurrency","isHealthCheck","footerNav",["P",350],"turnstileEnabled","turnstileSiteKey","0x4AAAAAAB5DvO02YKYuelo-","editBaseUrls",{"_374":375},"csrfToken","xUWT_QrdsyTRKrI*5uh(O+&miKnNl*#Y._DE1Jd68yrndZVxz1bv8Ehpz6pO1nUnOwkhRG3UDZP8=","honeypotProps",{"_368":369,"_370":371,"_372":373},"themePreference","ssrTheme","light","themeMode","flashes",[],"flagsHideAffiliateOffers","flagsRedemptionLanguageSelector","nameFieldName","name__confirm","validFromFieldName","from__confirm","encryptedValidFrom","r+9OvFu//h+aTalBZZ68uXKdvHCH9LJczu3sOn1hjANaISil5sS4fMM=","cms","https://cms.loungepair.com","loungepair","brand","content",{"_392":393,"_394":395,"_396":395,"_397":398,"_399":400,"_401":34,"_402":403,"_404":405,"_406":407,"_408":34,"_93":186,"_61":376,"_409":186,"_410":411,"_412":413,"_414":415,"_416":395,"_417":395,"_418":34,"_419":420,"_421":34,"_422":423,"_424":425,"_426":427,"_428":429,"_430":34,"_431":432,"_433":34,"_434":435,"_436":437,"_42":438,"_439":34,"_440":441,"_442":443},"settings",{"_339":376,"_49":-7,"_363":362},"features",{"_385":34,"_386":34,"_387":34,"_388":34,"_389":34,"_315":34,"_83":390},"custom","accountCreate","wallets","giftCards","guides","updates",{"_391":34},"order","commissionTiers",[],"faqHomepageMode","append","faqHowToBuyMode","giftCardLoungeIds",[],"plusBenefits",[],"plusBenefitsEnabled","plusPromoCard",{"_444":509,"_510":511},"plusRewardsFeatures",[],"billingDiscountTiers",[],"homeShowAirlines","title","faqHomepage",[],"faqPlus",[],"brandHeaderLogo","logo","faqLoungeMode","faqPlusMode","homeShowGuides","howToBuyGuides",[462,463,464,465,466,467,468,469,470],"plusRewardsEnabled","billingArrangements",[],"brandHomeHeaderLogo","logo_dark","faqHowToBuy",[],"giftCardLoungesHeading","Featured Lounges","plusCompanionEnabled","plusFlexipassBenefits",[],"plusHeroEnabled","giftCardFeatures",[448,449,450],"homeSubTagline","No membership required","abdcf57d-346a-4c77-a5c5-77ea0f893252","plusFlexipassEnabled","plusPageBanner",{"_444":445,"_446":447},"faqLounge",[],"headline","Access LoungePair+ Rewards, a complimentary annual lounge pass, discounted companion lounge passes, upgrades and more","iconName","GIFT",{"_46":459,"_452":460,"_454":461},{"_46":456,"_452":457,"_454":458},{"_46":451,"_452":453,"_454":455},"Cards may include bonus credit. Get more value than you pay for.","icon","gift","label","Bonus Value","Use credit across multiple lounge visits. Balance is deducted based on actual usage.","calendar","Flexible Credit Usage","Purchase gift card and transfer to anyone. They'll receive instant access via email.","gift-card","Easy Gifting",{"_61":505,"_409":506,"_471":507,"_473":508},{"_473":501,"_61":502,"_409":503,"_471":504},{"_61":497,"_409":498,"_471":499,"_473":500},{"_473":493,"_61":494,"_409":495,"_471":496},{"_473":489,"_61":490,"_409":491,"_471":492},{"_471":485,"_473":486,"_61":487,"_409":488},{"_471":481,"_473":482,"_61":483,"_409":484},{"_61":477,"_409":478,"_471":479,"_473":480},{"_471":472,"_473":474,"_61":475,"_409":476},"mainImageUrl","https://i.loungepair.com/content/guide-plaza-premium-lounges-taipei-taoyuan-international/tpe_t2_a_1600x800_seating_web-1754704663.jpg","shortDescription","Compare paid airport lounges at Taipei Taoyuan Airport (TPE), including Plaza Premium and Oriental Club. See prices, locations, showers, and access options.","taipei-tpe-paid-use-airport-lounge-guide","The Complete Guide to TPE Paid Access Airport Lounges: Plaza Premium and Oriental Club","rome-fiumicino-pay-per-use-lounges-guide","Rome Fiumicino (FCO): Complete Guide to Paid Lounge Access Options","https://i.loungepair.com/content/rome-fiumicino-pay-per-use-lounges-guide/fco-plaza-premium-lounge-diner.jpeg","Compare Rome Fiumicino Airport's 8 pay-per-use lounges across Terminals 1 and 3, with opening hours, amenities, and access options.","https://i.loungepair.com/content/melbourne-airport-paid-lounge-access-guide/caa09d6b_melbourne-5_large.jpg","Compare Melbourne Airport’s 5 pay-per-use lounges, with details on policies, amenities, and access options.","melbourne-airport-paid-lounge-access-guide","Melbourne Airport (MEL): Paid Access Lounge Guide","https://i.loungepair.com/content/guide-to-kuala-lumpur-airport-lounges-and-sleep-pods/bar-area-capsule-transit-max-t2-kul-airport.jpeg","The ultimate guide to Kuala Lumpur International Airport lounges, sleeping pods, and hidden gems- from luxury to budget-friendly options across both Terminals.","guide-to-kuala-lumpur-airport-lounges-and-sleep-pods","The Complete Guide to Kuala Lumpur (KUL) Airport Lounges","Istanbul Airport offers 8 lounges across its International and Domestic Terminals, including from Turkish Airlines and pay-per-use options from iGA.","istanbul-airport-lounges-guide","Istanbul Airport (IST) Lounge Guide","https://i.loungepair.com/content/istanbul-airport-lounges-guide/f11aa2c5-3d1a-11ea-8ad0-0262bafcfb36.jpg","Discover Frankfurt Airport's paid-access lounges for business or leisure. Unwind before your flight at the new Primeclass Lounge and other Frankfurt lounge options.","frankfurt-airport-paid-lounges-ultimate-guide","Ultimate Guide to Paid Access Airport Lounges in Frankfurt Airport (FRA)","https://i.loungepair.com/content/frankfurt-airport-paid-lounges-ultimate-guide/screenshot-2023-06-17-202811-1754703665.png","delhi-indira-gandhi-international-airport-paid-lounges-ultimate-guide","Unlocking Comfort at Delhi Airport: A Guide to Airport Lounge Options","https://i.loungepair.com/content/delhi-indira-gandhi-international-airport-paid-lounges-ultimate-guide/the-centurion-lounge-delhi-indiria-airport-1754704459.jpeg","Begin your travels with ease at Delhi Indira Gandhi International Airport. Find a serene retreat from the busy travel environment in the exclusive lounges situated across Terminals 1, 2, and 3.","Athens Airport is one of Europe's busiest and most dynamic airports. Elevate your travel experience by exploring one of its nine premium lounges, each thoroughly detailed in this comprehensive guide.","athens-airport-complete-lounges-guide","Discover Athens Airport (ATH): The Complete Guide to Lounges","https://i.loungepair.com/content/aegan-lounge-hall-a-athens-airport.jpg","addis-ababa-airport-add-lounge-guide","Complete Guide to Addis Ababa Airport (ADD) Lounges","https://i.loungepair.com/content/addis-ababa-airport-add-lounge-guide/ethiopian-1754703826.jpeg","Discover all 5 lounges at Addis Ababa Bole International Airport. From Plaza Premium to Ethiopian's Cloud Nine, find the perfect lounge for your journey through Ethiopia's gateway.","Lounge Pass credit and 4 bonus stamp rewards","offerText","

LoungePair+ membership offers extra benefits for $99 USD per year, and with 4 stamps closer to Lounge Pass credit.

Malabar Business Travel SARL

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